Ticket & Refund Policy

1 Ticket Purchase & Cryptographic Issuance

All event tickets purchased on SpotAm generate a unique cryptographic HMAC-signed QR code pass. This pass is delivered instantly on-screen and sent to your registered email or phone contact.

• Each QR code pass is valid for exactly one check-in at the event entrance using our usher web scanner.
• Ensure you keep your QR pass confidential. SpotAm and event organizers are not liable for unauthorized passes scanned before your arrival.

2 Event Cancellations & Postponements

In the event that an organizer cancels an event:

• Full Refund Guarantee: If an event is cancelled with no rescheduled date, attendees are entitled to a 100% refund of the ticket face value within 5 to 7 business days.
• Rescheduled Events: If an event is postponed, existing passes remain valid for the new date. Attendees unable to attend the rescheduled date may request a refund within 72 hours of notice.

3 Attendee Refund Requests

Except where an event is cancelled or postponed, ticket sales are generally non-refundable unless specified otherwise by the individual event organizer's policy.